Academy Policy & Payment
Lessons Policy (Missed Classes)
1 to 4 Lessons: missed classes will not be refunded or credit carried forward. Re-scheduling is at the discretion and availability of the mentor.
8 Lesson package: a maximum of 1 missed class will be rescheduled at the availability of the mentor (cannot be guaranteed). Other missed classes will not be refunded or credit carried forward.
16 Lesson tuition (payment per term): a maximum of 1 missed class will be rescheduled at the availability of the mentor. An additional missed class will be available for a make-up on the last week of the term (make-up week). Other missed classes will not be refunded or credit carried forward.
Missed lessons will not be refunded or carried forward. There is no make-up lesson for missed group classes.
Late arrivals will not receive extra lesson time.
East Chamber Music reserves the right to have a supply teacher give lessons in the event a mentor is ill, absent or unavailable. This will be communicated to the students and parents in advance. If East Chamber Music cannot provide a supply teacher, the student will receive a make-up lesson.
Free Trial / Consultation Meeting
Consultation meetings are initially set up to ensure both the mentor and the student are a good match and that their goals align.
These will be 20 minute meetings carried out on Zoom.
During these meetings, students will be evaluated and their goals and lesson plans discussed. If the student or parent decides to move ahead with weekly lessons, this can be communicated with our Admin and a lessons package may then be purchased.
The student may then contact the mentor to schedule weekly lessons.
Once you email us regarding your lessons and mentorship needs and goals, our Admin will email you an invoice which includes a payment option with either Credit Card or Debit Card. PaylPal and e-Transfers are also availble upon request.